This document establishes the General Terms and Conditions that govern the use of the Csopa gift voucher booking system (hereinafter called the Webshop) as follows:

The WEBshop can be found at:

URL: www.csopa.hu

Data of the operator of the webshop (hereinafter called the supplier):

Company name: Csodák Palotája Nonprofit Kft.
Seat: 1036 Budapest, Bécsi út 38-44.
Company reg. No.: 01-09-916773
Registered by: Registry Court of the Budapest Court
Statistical reference No.: 18084025-9329-572-01

Tax No.: 18084025-2-41
Bank account: 10700079-27181704-51100005

Represented by: Katalin Veronika Mizda, managing director

Data of customer service/shop:

Address: 1036 Budapest, Bécsi út 38-44.
Phone: +36 1 814 8060
E-mail: info@csopa.hu
Opening hours: Mon.-Sun.: 10:00-20:00

Approval of the general terms and conditions

1. In the course of registration or purchase (in both cases) if the user would like to use the services of the Webshop, it is obligatory to approve the present General Terms and Conditions. It can be done by selecting the checkbox in the relevant form. When the General Terms and Conditions are approved a contract is made between the Supplier and the user of the Webshop in accordance with the present General Terms and Conditions.

2. If the user does not accept the General Terms and Conditions, he/she cannot use the services of the Webshop – he/she cannot register and cannot submit an order.

Steps of ordering:

1. Use of the cart
2. Compilation of the order
3. Registration process
4. Possibility to check and correct data
5. Submission of order
6. Confirmation of order

conclusion of the contact of sale:

1. If the user submits an order through the relevant pages of the Webshop, and the order is confirmed by the Supplier by an e-mail, a contract of sale is concluded between the customer (user) and the supplier. (If the confirmation of order does not arrive to the customer within 48 hours, the customer is exempted from the offer on commitment and not obliged to buy the product or to use the service ordered.)

2. The user approves that such contact of sale is regarded as having been concluded in writing, and falls under the scope of Hungarian law. The present General Terms and Conditions apply to the contract.

3. The contract is concluded in Hungarian language, and it is stored by the Webshop automatically in electronic form.

It is accessible for the user after he/she logged into the Webshop. It is available for reading, downloading or printing.

the substantial properties of the products

The substantial properties of the products can be read at the description of gift vouchers.

Prices

Prices indicated in the Webshop are gross values including VAT that cover the price of the goods and the delivery to the ground floor of the address given.

Delivery, pick-up in shop

1. Products are delivered by post
2. Delivery times are the same as the deadlines for the services by post, that we cannot guarantee
3. The customer shall check the package if not damaged at the time of delivery (or receipt). If the package is damaged the defect has to be recorded in writing on the premises.

Payment

1. Personally in cash at the receipt of the product (cash on delivery)

2. Bank transfer (advance payment)

3. Bank card payment

Right to withdrawal

You have the right to withdraw from the contract, within 14 days, without giving any reason. The customer cannot exercise his/her right to withdraw from the contract when it is applicable for a service after the service has been fully provided, if the fulfilment was started with the expressed and advance consent of the customer and the customer has understood that he/she will lose the right for withdrawal after the service has been fully provided.

The deadline for withdrawal is 14 days after the receipt of the vouchers.

To exercise the right of withdrawal, you may notify us of your decision to withdraw from this contract by an unequivocal statement (example: a letter sent by post, fax or e-mail) to the following address:

Company name: Csodák Palotája Nonprofit Kft.
Seat: 1036 Budapest, Bécsi út 38-44.

For this purpose you may use the attached sample.

You may exercise your right for withdrawal in time if you send the statement on your withdrawal within the timeframe indicated above.

Effects of withdrawal

If you decide to withdraw from this contract, we will return to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 14 days of the date on which this contract has been terminated. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have specifically approved another method of payment; In any event, you will not incur any charges as result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

If the customer has received the product on the basis of the contract:

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods or supplied evidence of having done so before the period of 14 days has expired;

and

You bear all direct costs of sending back the product;

and

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample for statement on withdrawal

(please, fill in and send it back only in case you would like to withdraw from the contract)

Recipient

Company name: Csodák Palotája Nonprofit Kft.
Seat: 1036 Budapest, Bécsi út 38-44.
info@csopa.hu

I/We, undersigned, hereby confirm that I/we would like to exercise my/our right to withdraw from the contact of sale regarding to the product(s) or service(s):*

Date of contract /receipt:**

Name of buyer(s):

Address of buyer(s):

Signature of buyer(s): (only in case of a paper-based statement)

Date

(*The product or service falling under the scope of the contract has to be indicated here

** Please, mark accordingly)

information on warranties

1. Implied warranties of the seller

In which cases can you exercise your right for implied warranties?

In case of the Webshop fails to deliver you can exercise your right for implied warranties against the company in accordance with the provisions of the Civil Code.

What rights do you have on the basis of your claim for implied warranties?

You may have – at your choice – the following requests under implied warranties:

You may ask for repairing of replacing the product, except if the fulfilment of your request if impossible or compared to the fulfilment of another request this would make an additional cost for the company which is disproportionate. If you did not or could not ask for repairing or replacing the product, you may ask for the proportionate reduction of payment or you can repair the product or have it repaired yourself at the company’s expenses or – when everything else has failed – you can withdraw from the Contract.

From your right for implied warranties you can convert to another, but you have to bear the cost of such conversion unless there is justification for the conversion or the company gave the cause.

What is the deadline for exercising the right for implied warranties?

You are obliged to notify the seller on the defect immediately after it has been found but not later than 2 months after it was discovered. However it is important that after a limitation period of 2 years from the fulfilment of the contract you are no longer entitled to exercise your right for implied warranties. The limitation period for second-hand products is maximum 1 year.

Against who can you claim for implied warranties?

You may exercise your right for implied warranties against the company.

What are the other conditions for exercising the right for implied warranties?

Within 6 months after the delivery there is no other condition but to notify the company on the defect, if you verify that the product or service has been provided by the Webshop. After 6 month from the delivery you have to prove that the defect discovered by you was already existent at the time of the delivery.

2. Product warranties of the manufacturer/distributor

In which cases can you exercise your right for product warranties?

In case of defects of goods (products) you may exercise – at your choice – your right defined in point 1. or your right for product warranties.

What rights do you have on the basis of your claim for product warranties?

As a claim for product warranties you can only ask for repairing or replacing the product.

In which cases does the product qualify as defective?

The product if defective if it does not comply with the relevant quality requirements in force when it is placed on the market or it does not have the properties described as provided by the manufacturer.

What is the deadline for exercising the right for product warranties?

You may exercise your right for product warranties within 2 years after the manufacturer put the product on the market. After this period you lose this right.

Against who can you claim for product warranties and what are the other conditions for exercising the right for product warranties?

You may exercise your right for product warranties exclusively against the manufacturer or distributor of the product. The defects have to be proven by you in case of product warranties.

In which cases is the manufacturer (distributor) exempted from the obligation for product warranties?

The manufacturer (distributor) is only exempted from the obligation of product warranties if he/she can prove that:

– the product was not produced or distributed in the course of his/her business, or

– the defect could not be detected at the time of the placing on the market in the present state of scientific or technical knowledge or

– the defect comes from the application of a regulation or compulsory authority requirement.

For the exemption it is enough to prove only one of the abovementioned causes for the manufacturer (distributor).

It is important to mention that it is not possible to exercise your right for implied warranties and product warranties at the same time for the same defect. After you have successfully exercised your right for product warranties you can also submit your claim for implied warranties to the manufacturer for the replaced product or repaired parts.

3. Guarantees (if the owner of the webshop is obliged to grant guarantees on the basis of the contract or law)

In which cases can you exercise your right for guarantees?

In case of failure of delivery, on the basis of the contract/law the Webshop is obliged to grant guarantees.

In what case is the company exempted from the obligation of guarantees?

The company is exempted from the obligation of guarantees only if it can be proven that the defect was caused after the delivery.

It is important to know that it is not possible to exercise your right for implied warranties and guarantee or product warranties and guarantee at the same time for the same defect. However you have the right for guarantees independently from the rights defined in point 1. and 2.

Submission of a request for guarantees or warranties

1. Personal submission
The customer may submit a request for guarantees or warranties personally at the Supplier

Company name: Csodák Palotája Nonprofit Kft.
Seat: 1036 Budapest, Bécsi út 38-44.

A member of the Supplier’s staff files a report on the request with the following information included:
– name and address of the customer, 
– name and price of the product, 
– date of purchase, 
– date of notification of the defect,

– description of the defect, 
– the claim to be established by the customer, 
– way of settling the complaint. 
If the way of settling the compliant is different from the one requested by the customer, also the reason for this has to be included. 
The customer gets a copy of the report. 

2. Submission in written form

The customer may submit a request for guarantees or warranties in a letter (address of Supplier) or e-mail (e-mail of Supplier) sent to the supplier. 
The letter has to include the following information:

– name and address of customer, 
– name and price of product, 
– date of purchase, 
– date of notification on the defect,
– description of the defect,
– the claim to be stablished by the customer.

Annexes:

In the annex: Csodák Palotája Nonprofit Kft. (Reg. No. Cg.01-09-916773, seat: 1036 Budapest, Bécsi út 38-44.) represented by: Katalin Veronika Mizda, managing director (hereinafter called: Csopa) operator of the website www.csopa.hu discloses the following Privacy Policy, which provides for Information on Data Management, regarded by Csopa as Data Controller and Data Processor as binding.

1. Data recording

Those who visit the www.csopa.hu webpage record their data when they give contact data (such as their name, e-mail address, phone number). Those who record data are hereinafter called as users. When users record their data they accept the present Privacy Policy and acknowledge it as binding, it means that users accept data management and data processing according to the present Privacy Policy when they record data. Data management and processing in accordance with the present Privacy Policy is based on the consent of the user.

When users record their data confirm that they are competent persons being not less than 18 years of age. If they represent legal persons or other organizations not having legal personality, they confirm that they are entitled to represent the relevant legal person or organization and to give consent to the data management and data processing practices in accordance with the present Privacy Policy.

Data may be recorded at the entrance to the Csopa exhibition when the data transmitter gives consent in a separate written confirmation on the premises. Data provided in this way are also managed and processed in accordance with the present Privacy Policy.

2. Aim of recording and managing data

Data provided by the data recording are used by Csopa primarily for advertising its exhibition and other activities, sending news and offers as well as communication letters referring to the webpage and Csopa itself and for maintaining its contact to visitors.

The following data are recorded: name, e-mail address, phone number. The e-mail addresses recorded are always used for sending newsletters, which is agreed by the user when data was recorded. It is possible to unsubscribe to the newsletter through the link indicated in every single newsletter. There is a possibility to subscribe to the newsletter separately, when only their name and e-mail address are recorded.

3. Data Controller and Data Processor

Data Controller: Csodák Palotája Nonprofit Kft.

Seat: 1036 Budapest, Bécsi út 38-44.

Central administration: 1036 Budapest, Bécsi út 38-44.

E-mail address: info@csopa.hu

Company register No: 01-09-916773

Registered by: Registry Court of the Budapest Court
Tax No: 18084025-2-41
Web server of the www.csopa.hu webpage is hosted by C-Host Kft.

4. Duration and practice of data management

According to the present Privacy Policy data management and processing is carried out by Csopa until the final deletion of data. This final deletion has to be initiated by the user. The user is entitled to initiate the final deletion of his/her data anytime by sending an e-mail to info@csopa.hu or a letter to the address 1036 Budapest, Bécsi út 38-44. Csopa is obliged to delete all data of the user within 30 days after receipt of the request. Users are also entitled to require anytime the modification and/or correction of their data or require information on the management of their data, furthermore to prohibit the use of their data for marketing purposes by e-mail or via post using the abovementioned addresses.

Csopa preserves the confidentiality of all data recorded and will take every step to ensure safety of these data. Recorded data will not be made available for third parties by any means and under any circumstances. Users may require information about data management and/or processing anytime from Csopa via e-mail at info@csopa.hu or via post in a letter sent to 1036 Budapest, Bécsi út 38-44. In order to ensure safe data handling Csopa shall chose IT tools for data management guaranteeing that data are accessible only for Csopa and for those who are authorized, that credibility of data is maintained, recorded data are not modified – except for the recording process, and that recorded data are protected from unauthorized access.

In the course of data management that is based on the voluntary approval in accordance with the present Policy, and which is always in line with the principle of explicit and legitimate purposes, Csopa occasionally and in case of need may apply subcontractors for data management or storage. In such cases subcontractors have to comply entirely with the security provisions of the present Policy. Data handled by Csopa may be forwarded upon the specific request of authorities or court and on the basis of regulatory requirements, on which users are informed in newsletters if it is not incompatible with the request of the authority or court or the relevant regulatory requirement.

5. Web analytics of the webpage

Csopa informs its users that Google Analytics and Google Remarketing tools are used for measuring web traffic of the webpage www.csopa.hu and monitoring the behaviour of users, making statistics and improving success of advertisements.

The abovementioned programmes place cookies on the users’ computers that collect user data. Those visiting the Csopa webpage authorize Csopa to use Google Analytics and Google Remarketing and to monitor and follow their user behaviour furthermore to use all the services offered by these programmes. Users have the possibility to disable future data collection and storage of cookies anytime according to the following. We inform users that settings and the use of Google Analytics and Google Remarketing fully comply with the requirements of data privacy authorities.

According to information received form Google, Google Analytics primarily uses first-party cookies for reporting user interactions from its webpage. These cookies collect only information inappropriate for identification. Browsers do not share own cookies among domains. For further information on cookies please, learn Google Advertising and Data Privacy FAQ.

Csopa is using Google Analytics mainly for statistics and for measuring success of its campaigns. This programme allows Csopa to get information on the number of visitors of its webpage, how much time these users spend with checking the webpage, the programme can recognise the IP address of the user so it can monitor returning and new users as well, it can also follow the route of the user on the webpage.

Csopa is using Google Remarketing to collect also data of the DoubleClick cookie besides normal data of Google Analytics. DoubleClick cookie allows to use the remarketing service that first of all makes possible that users of the Csopa webpage later will meet Csopa advertisements in the free google ads. Csopa is using Google Remarketing for its online advertising activity. Csopa advertisements are displayed by external service providers as well – e.g. Google – on webpages. Csopa and the external service providers, such as Google, use own cookies (e.g. Google Analytics cookies) and third-party cookies (e.g. DoubleClick cookies) together to get information on the basis of earlier visits of users on your webpage, and for the optimization and displaying of advertisements.

6. Disabling cookies

If you want to manage your cookie settings or disable it you have to use the browser on your own computer. Depending on the tool menu of your browser usually you may find it as cookies/tracking under Tools, Settings and Data Privacy settings with enable/disable options.

Users who do not want Google Analytics to report on their visit may install the opt-out browser add-on of Google Analytics. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) that is running on websites from sharing information with Google about visit activity. Users who have installed the opt-out browser add-on cannot participate in content experiments.

If you want to disable web activity of Analytics, go to the Google Analytics opt-out browser add-on page, and download the add-on for your browser. For further information on the installation and uninstallation of the add-on check the support website for your browser.

7. Facebook application

Csopa informs visitors and users of its webpage that facebook plugins have been placed in the Csopa www.csopa.hu webpage. Further information on these facebook functions is available for users on the facebook webpage. Please, check the Privacy Policy of Facebook.

8. Newsletter

Users subscribe to the Csopa newsletter when record their data of use specifically the subscribe function. At the same time they approve that Csopa will send its offer containing advertisements and other marketing content to the given e-mail address on a weekly or monthly basis. In case of every and any data recording at the Csopa webpage the newsletter will be sent to the given e-mail address. The user agrees that the newsletter will be sent with the data recording. It is possible to unsubscribe to the newsletter through the link appearing in every single newsletter. It is also possible to unsubscribe via post with a letter sent to the address 1036 Budapest, Bécsi út 38-44. It is also possible to subscribe to the newsletter separately, in such cases only the name and the e-mail address are recorded.

9. Data protection registration number: NAIH-7153/2013

10. Right to legal remedy

Relevant regulations: Act CVIII. of 2001 on certain issues of electronic commerce services and information society services; Act XLVIII. of 2008 on the basic requirements and certain restrictions of commercial advertising activities; Act CXII. of 2011 on the right of informational self-determination and on freedom of information.

Those who are concerned are entitled to receive information regarding the handling and processing of his/her data in accordance with relevant regulations in force. Data controller shall provide information requested within 30 days after receipt of the request in the same form (via e-mail or post).
If data controller refuses to provide information, the requesting party must be notified thereof and the legal reasons of the refusal must be given including information on the legal remedies available, and that the requesting party may turn to the Hungarian National Authority for Data Protection and Freedom of Information.
Those who are concerned are entitled to require the rectification, erasure or blocking of his/her personal data anytime. If data controller refuses to rectify, erase or block data, the requesting party must be notified thereof and the legal reasons of the refusal must be given. If rectification, erasure or blocking of data is refused, data controller provides information on the legal remedies available, and that the requesting party may turn to the Hungarian National Authority for Data Protection and Freedom of Information.
In case of a breach of the rights of the person concerned he/she shall has the right to turn to court against the controller. The court shall hear such cases in priority proceedings.  Furthermore in case of a breach of the rights of the person concerned he/she shall has the right to turn to the Hungarian National Authority for Data Protection and Freedom of Information.

Csopa reserves the right to modify the present Privacy Policy including information on data protection anytime